Privacy Policy

Privacy Policy 2Touch.shop

Version: 03-03-2025

Welcome to 2Touch.shop, part of Lovance B.V. We respect your privacy and ensure that your personal data is carefully processed and protected. In this privacy policy, we explain what data we collect, why we collect it, and how we secure it.

We comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. What Personal Data Do We Process?

When using our website or placing an order, we may process the following data:

1.1. Data You Provide

Name and surname
Address details (billing and shipping address)
Email address
Phone number
Payment details (processed via external providers, not stored by us)
Order history
Account details (if registered)
Any data provided through contact forms or customer service

1.2. Data Collected Automatically

IP address
Browser and device details
Click behavior and visited pages (for analytics and personalization)
Cookie data (see section 6 for details)

1.3. Sensitive Personal Data

Due to the nature of our products (sexual wellness), we handle your data with extra care. We do not process special categories of personal data unless necessary for our services and with your explicit consent.

2. Why Do We Process Your Data?

We process personal data only for the following purposes:

2.1. Order Processing & Customer Service

Processing and shipping orders
Handling payments
Customer service and returns

2.2. Marketing & Communication

Sending newsletters (only with your consent)
Personalized offers based on your preferences
Remarketing via Google, Meta (Facebook/Instagram), and other ad platforms

2.3. Website Optimization & Security

Analyzing website usage to improve user experience
Detecting and preventing fraud and misuse

2.4. Legal Obligations

Complying with accounting and tax regulations
Cooperating with authorities if required

3. How Long Do We Retain Your Data?

We do not store personal data longer than necessary:

Order data: 7 years (for tax purposes)
Customer accounts: Until the account is deleted
Newsletter subscriptions: Until you unsubscribe
Analytics tools (Google Analytics, etc.): Up to 26 months

We only share personal data with third parties when necessary:

Payment providers (Mollie, PayPal, Klarna)
Shipping services (PostNL, DHL, DPD)
IT and hosting providers (for website functionality and security)
Marketing partners (Google, Facebook, email providers)
Government authorities (if legally required)

We never sell your data to third parties.

5. How Do We Secure Your Data?

We take appropriate technical and organizational measures to protect your data:

SSL encryption for secure data transfer
Strict access control within our company
Regular security updates and monitoring
Encryption of sensitive customer data

6. Cookies & Tracking

Our website uses cookies to improve the user experience and provide personalized content.

6.1. Types of Cookies

Functional cookies: Essential for website functionality (e.g., shopping cart, login).
Analytical cookies: Measure visitor behavior (Google Analytics).
Marketing cookies: Personalized ads via Google, Facebook, and Instagram.

Upon your first visit, we ask for consent for non-essential cookies. You can change your settings at any time.

More details in our [Cookie Policy].

7. Your Rights

You have the following rights regarding your personal data:

Access: Request what data we have on you.
Correction: Modify incorrect data.
Deletion: Request data removal (if legally allowed).
Objection: Object to the use of your data for marketing.
Data portability: Transfer your data to another provider.

Requests can be submitted via info@2touch.shop. We respond within 30 days.

8. Changes to This Privacy Policy

We reserve the right to update this privacy policy. The most recent version will always be available on our website.

9. Contact Information

2Touch.shop – Part of Lovance B.V.

Cornelis Vermuydenstraat 29
1018 RN Amsterdam

📧 info@lovance.nl
📞 +31 6 133 77 207

Chamber of Commerce (KvK) Number: 94764492
VAT Number: NL866885742B01

Have questions? Feel free to contact us!