File a Complaint

Want to file a complaint?

We always do our best to assist you quickly and correctly. However, there may be times when you are not satisfied. We would love to hear about it so we can find a suitable solution for your complaint and continue improving our service.

If you have a complaint about us, please contact our customer service by sending a message to info@2touch.shop.

We typically respond to all customer service messages within one business day. If your complaint requires more time to resolve, you will be informed by email. You will receive a substantive response within two days at the latest.

If you are not satisfied with our solution, you can contact the Dispute Committee:

Dispute Committee Thuiswinkel
P.O. Box 90600, 2509 LP The Hague
For more information, visit www.sgc.nl

You can also submit your complaint to the Dispute Committee via the European ODR Platform:
http://ec.europa.eu/consumers/odr/